Frequently we see organisations employing expensive resources to do the jobs that a well-trained SAP graduate could do. As a result, some SAP projects or the structure of internal SAP competence centres are often top heavy and costly. This doesn’t have to be the case.
Our SAP trainees can meet the demand for skills, while creating a cost-effective balance of seniority within your SAP project or competence centre to treat the support tickets and/or participate in new projects.
Firstly, they can assist on support tasks because over 40% of support tickets have a low degree of complexity, in contrast to 70% of support staff having more than two years’ experience. We think therefore it is so important that the business achieves the right balance between experienced personnel and young talent to be more cost-efficient. This usually leads to a saving of up to 30% on SAP support costs.
On project tasks, SAP trainees also offer great value by helping the customer representatives (also known as a key users) accomplish their own project tasks, or by doing the tasks themselves where time is short. Here are six ways on how SAP trainees can add value to specific project work:
In addition to project-specific tasks, SAP trainees can also help with:
They can frequently assist with planning and help save up to 20% on SAP projects costs.
Our SAP talent pool trainees are competent in the latest SAP technologies, business knowledge and customer engagement. In our academy they develop skills needed in different sectors and businesses, gaining first-hand knowledge at customer sites. Each cohort is selected on skill, motivation, drive and professionalism and are mentored throughout the process.
Once our trainees have finished the SOA People Academy and start their first project, they are closely guided throughout, further enhancing their skills. The first objective is to obtain their SAP certification with the help of a mentor. Every Academy trainee is certified in two SAP domains within the first three years, in order to be able to provide a continued quality of service. Through evaluation, coaching, training and close management our trainees evolve to becoming fully-fledged SAP consultants in a dedicated Competence Development program which spans a period of 2 to 3 years.
And with commitment from you to develop the skills needed in your sector and business, these trainees will actively participate in reducing your SAP implementation and maintenance costs. Whether it’s meeting your need for temporary workload peaks or gaining better time to resolution ratios, deploying our SAP trainees is an effective way to keep costs down.
If you need more support on your SAP projects or are looking to save 30% on SAP support costs, contact us to find out more.