For its SAP support department in Belgium, SOA People is looking for an SAP operator with a good affinity to computer work (m/f)
On a daily basis, you execute well described support procedures in SAP with the highest degree of accuracy.
You communicate via email about the result of this work to customers.
In case of operational issues, you escalate the matter internally to the support consultants or to the service desk coordinator.
Although you execute procedures as described, you are looking for possible improvements or new candidate procedures that you notify to the service manager and the service desk coordinator. You assist in creating an updated or new procedure description that can be executed by you or your colleagues.
You assist the service desk coordinator in administrative tasks of internal and customer reporting on status of support operations.
You mainly work in Waver.
You are motivated by having a recurring job well done, and by the challenge to improve your work wherever possible.
You constantly focus on the quality of your work.
You are customer and service oriented, meticulous and punctual in your communication to customers.
You communicate proactively about any support issues to your management.
You communicate fluently in French, Dutch and English. Both orally and in writing.
You have a good practical knowledge of Office tools: Outlook, Word and Excel.
Familiarity with the SAP administration is a strong asset, but no prerequisite. (Training will be provided)
A question, a project?
We have the knowledge, the tools and the methodology