Service Desk Collaboraor

In order to support our growth, we are currently looking to recruit a Service desk Collaborator .

We oofer You:

  • A unique opportunity to grow and to learn the ins and outs of a SAP Application Management Service Desk and the associated ITIL processes, a skill set much in demand in today’s market.
  • An office-hours job from our Belgian main location in Wavre; spot assignments to other locations in Mechelen or Ghent are possible.
  • On-the-job training plan to acquire needed technical and organizational skills.
  • A company laptop ·
  • An enthusiastic professional challenge in a fast growing company today in the top 5 SAP partners in Europe

Job Description

  • Customer support coordination contact for SAP Application Management
  • Daily follow-up and administration of open requests from customers
  • Support management in reporting on our service desk activities
  • Plan repetitive preventive maintenance actions.
  • Administration of users and user rights in multiple systems
  • Execution of standardized tasks in SAP
  • Assist in execution and follow-up of support improvement actions
  • Administrative follow-up of Service Desk operations and invoicing
    • - Check completeness of time registrations
    • Follow the invoicing process
    • Handle exceptions (credit notes, errors in registration …) 

Your Profile

  • Strong service orientation and team player ·
  • Dynamic and motivated ·
  • Good communicator in English, Dutch and French: writing, reading and speaking.
  • Affinity for working with computers (user level)
    • Proficient in (Outlook) mail and MS office in general (Word, Excel, Powerpoint, Sharepoint, Skype for Business, Teams)
    • Experience with service desk tools is an advantage
    • Experience with SAP (as an end-user, administrator or consultant) is an advantage.
  • Experience with application management, ITIL and the functioning of a service desk is a distinct advantage
  • Disciplined execution of administrative tasks is mandatory
  • Ability to quickly learn new processes and tools
Apply now