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Service Manager France

SOA People is looking for a Senior Service Delivery Manager for Belgian managed services contracts mainly in France.

SOA People is offering SA services as a managed service:
         SAP Maintenance
         SAP functional Application Management
         SAP monitoring & Technical Application Management
         SAP hosting (private cloud hosting)
         Support for the new SAP Cloud Solutions (C4C, SuccessFactors, …)

As this business is growing fast, we need additional Service Management capacity.

We are looking to a very service oriented coordinator (Project Manager or Service Manager Profile) Functional SAP knowledge is definitely an important asset.

Location
France Paris Lyon Strasbourg
Languages
Fluent English French

Service Manager at SOA People

Our international team of consultants is pivotal in helping us realise our vision.

We rely on our consultants to help our customers understand the art of the possible. A key part in helping us grow our business lies in building strong customer relationships and gaining a deep understanding of their needs. We need SAP consultants who know how to analyse business situations using hard and soft data, and who can deliver simple, effective solutions that will enable our customers to outperform their goals. Our mission is to provide intelligent solutions that deliver client success. Each client is unique at SOA People; that’s why no two days are ever the same.

The role

Service Management of all RTS Business (end-to-end) (Functional support, mini-projects, technical support & License maintenance)

   Initiation of Services
         SLA Assurance Plan
         Organize initial assessment & Knowledge transfer
         Project Management of the transition project
   Service Meetings
         Monthly or Quarterly
         Grow customer relationship & SOA People business with customer (also RTB/RTP)
         Dealing with escalations & quality issues
   Mini Projects
         Identify “bigger” work or tickets which require a more project approach
         Make a mini-project proposal (approach, timing, budget) and get approval from the customer
         Manage execution of the mini project (resourcing, follow-up, PM and QA)
   Contract Management
         Dealing with contractual & invoicing issues (including collections)
   Continuous improvement
         Action plans after escalation or quality incident
         TCO program (included in Premium Service)
         “Management” view & analysis of tickets to formulate recommendations (Service Meetings)
   Innovation
         Annual “Innovation” workshop
         Enhancement Packs & Innovations from SAP (e.g. new Support Models & use of SOLMAN)
         “Thought Leadership” & become a trusted advisor (e.g. ITIL Best Practices) (for customers offering add-on sales            potential)

 

Commercial Development of the customer base

   Support Business Development Managers (BDM’s) in selling RTS
         Early prospect visits to position RTS & qualify an opportunity for Large Accounts
         Proposal creation & presentation
         Cost model set-up & approval
         Contract preparation
         Initiation of services
   Commercial development of existing customers
         Support the account manager in identifying additional opportunities and the development of Account Plans
         Support the execution of these account plans

If you believe you have what it takes, then this could be a great way to progress your career into something truly special.

Key abilities

Experienced Service Delivery Manager with real experience in Application Management
(functional & development)
Functional understanding of SAP is a strong asset
Experienced to coordinate different delivery teams
Sufficient commercial feeling to drive further business development in the assigned customer base
Some experience in contract and SLA management is welcome
French is mandatory, English is an important advantage.

Interested? Send us your CV and cover letter at recruitment-fr@soapeople.com

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