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Service Manager France

SOA People is looking for a Senior Service Delivery Manager for Belgian managed services contracts mainly in France.

SOA People is offering SA services as a managed service:
SAP Maintenance
SAP functional Application Management
SAP monitoring & Technical Application Management
SAP hosting (private cloud hosting)
Support for the new SAP Cloud Solutions (C4C, SuccessFactors, …)

As this business is growing fast, we need additional Service Management capacity.

We are looking to a very service oriented coordinator (Project Manager or Service Manager Profile) Functional SAP knowledge is definitely an important asset.

Location

France Paris Lyon Strasbourg

Languages

Fluent English French

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Service Manager at SOA People

Our international team of consultants is pivotal in helping us realise our vision.

We rely on our consultants to help our customers understand the art of the possible. A key part in helping us grow our business lies in building strong customer relationships and gaining a deep understanding of their needs. We need SAP consultants who know how to analyse business situations using hard and soft data, and who can deliver simple, effective solutions that will enable our customers to outperform their goals. Our mission is to provide intelligent solutions that deliver client success. Each client is unique at SOA People; that’s why no two days are ever the same.

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The role

Service Management of all RTS Business (end-to-end) (Functional support, mini-projects, technical support & License maintenance)

Initiation of Services
SLA Assurance Plan
Organize initial assessment & Knowledge transfer
Project Management of the transition project
Service Meetings
Monthly or Quarterly
Grow customer relationship & SOA People business with customer (also RTB/RTP)
Dealing with escalations & quality issues
Mini Projects
Identify “bigger” work or tickets which require a more project approach
Make a mini-project proposal (approach, timing, budget) and get approval from the customer
Manage execution of the mini project (resourcing, follow-up, PM and QA)
Contract Management
Dealing with contractual & invoicing issues (including collections)
Continuous improvement
Action plans after escalation or quality incident
TCO program (included in Premium Service)
“Management” view & analysis of tickets to formulate recommendations (Service Meetings)
Innovation
Annual “Innovation” workshop
Enhancement Packs & Innovations from SAP (e.g. new Support Models & use of SOLMAN)
“Thought Leadership” & become a trusted advisor (e.g. ITIL Best Practices) (for customers offering add-on sales potential)

Commercial Development of the customer base

Support Business Development Managers (BDM’s) in selling RTS
Early prospect visits to position RTS & qualify an opportunity for Large Accounts
Proposal creation & presentation
Cost model set-up & approval
Contract preparation
Initiation of services
Commercial development of existing customers
Support the account manager in identifying additional opportunities and the development of Account Plans
Support the execution of these account plans

If you believe you have what it takes, then this could be a great way to progress your career into something truly special.

Key abilities

Experienced Service Delivery Manager with real experience in Application Management
(functional & development)
Functional understanding of SAP is a strong asset
Experienced to coordinate different delivery teams
Sufficient commercial feeling to drive further business development in the assigned customer base
Some experience in contract and SLA management is welcome
French is mandatory, English is an important advantage.

Interested? Send us your CV and cover letter at recruitment-fr@soapeople.com

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Meet Christoph

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At SOA People we understand the importance of nurturing talent.
We develop and coach you to be the best you can be. We are quick to give you responsibility and a sense of ownership. When the work is done, we celebrate and reward success. We know how to have fun!

You’ll be joining a team with a great work ethic; somewhere where you know you can rely on your team members when you need them. You’ll
be making a positive contribution to an organisation that is transforming organisations and changing the way people work – for better.