Remain responsive and agile… but at minimal cost
Functional application management is a complex area of SAP. Organisations need access to effective SAP support with a strong focus on Business Process effectiveness and efficiency but at minimum cost – especially for any processes that have a direct impact on business partners.
Being able to respond quickly and effectively to change requests, but under strict budgetary control, is particularly important.
Smaller organizations may not have an internal functional team capable of handling this and as such a trusted third party is often a must-have for future improvements and process innovation.