Remain responsive and agile… but at minimal cost

Functional application management is a complex area of SAP. Organisations need access to effective SAP support with a strong focus on Business Process effectiveness and efficiency but at minimum cost – especially for any processes that have a direct impact on business partners.

Being able to respond quickly and effectively to change requests, but under strict budgetary control, is particularly important.

Smaller organizations may not have an internal functional team capable of handling this and as such a trusted third party is often a must-have for future improvements and process innovation.

Functional support and development – SOA People’s traditional core offering

Functional support is SOA People’s primary service offering, covering incident handling (corrections), small change request handling and advanced support questions (3rd line user support).

The service offers a dedicated remote support team (based on ITIL processes), and the use of SAP solution Manager as a service request management system. This can be complemented with on-site support.

Our four key values

We have a strong, rich heritage in this area. Our customers take advantage of our four key values:

Responsiveness in case of high priority incidents

Cost control on planned activities (process & industrialization)

Predictable, reliable service

Expert advice for the future

Dedicated support at for optimal cost

SAP Support

  • SOA People has a SAP certified Service Desk
  • ITIL processes
  • Critical mass (more than 140 customers)

Solid expertise

  • We make use of an optimal resource mix
  • SOA People Academy
  • Many years of (SAP) expertise