Joskin drives its own digital transformation and accelerates the innovation process with SAP Cloud Platform

Olivier Delvaux, IT Manager at Joskin,  shared his own project experience to combine business development with the digitalisation process.

The goal of this project: Deliver a comprehensive after-sales service for customers, accelerate the innovation process and support Joskin's agricultural customers and its extensive network of dealers worldwide.

The project was finalised quickly and the benefits to the company were clear:

• Real-time data access: It's quick and easy to see stock availability, order a specific part and know it will arrive in time.
• Improved customer experience: Customers and dealers can access the self-service portal and get live information to enable them to check inventory and order parts quickly.
• Mobile access: Dealers can view customer's equipment and machinery details and relevant portal information via their mobile device at customer sites and order parts or raise a ticket if needed for repairs.