Enabling quick response to functional and technical change requests
Following a tender process SOA People was selected to provide functional and technical support. Ilse Jacobs, IT Manager at Ecover says, “With SOA People there was continuity of service through staff that had come through from our previous partner; plus we were able to continue to use our own choice of data centre.” Functional support is provided to the 150 SAP users within the organisation mainly in Europe who are supported by a dedicated remote support team, complemented on-site where required.
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An existing SAP customer, Ecover needs to respond quickly and effectively to change requests, but under strict budgetary control. As an organisation that didn’t have global support needs, Ecover’s internal resource team did not have the capacity to handle day-to-day support of 150 users and as such was looking for a trusted third party to work with for future improvements and process innovation.
Ecover needed access to effective SAP support with a strong focus on business process effectiveness and efficiency, as well continuity of service.
“SOA People is a flexible organisation with the required expertise, and I know that if I can’t do something I can turn to them and they will help me. They are like my extended project team, and I’m confident that technical questions will be answered promptly and the technology is up and running to the level we need, giving us peace of mind.”
Ilse Jacobs, IT Manager at Ecover