High level technical support for complex set of SAP systems

FM Logistics turned to SOA People to provide its Ready to Support service. The organisation already had a long-standing relationship with SOA People.

Very quickly SOA People was able to take on the monitoring and support elements of the most technical parts of SAP Basis for FM Logistic, such as the implementation of SAP notes and the EHP implementation. The first year of the support contract has focused on stabilizing the system with early watch and monitoring activities, with back up and support for any technical issues.

About

An international logistics organisation, FM Logistic is an expert in the consumer goods, distribution, perfume/ beauty, industry and health markets. FM Logistic is present in 14 countries with over 26,000 members of staff.

Challenges

When FM Logistic found itself without an SAP Basis administrator, virtually overnight the firm had lost the knowledge and technical capability to support this business-critical service for its SAP environment. Without a suitable internal resource that could maintain the integrity of such a complex system, FM Logistic needed to act fast to ensure that the configuration and development objects of its SAP environment would be managed proficiently and to safeguard continuity of service

Benefits

  • Fast access to SAP technical skills and resource when it’s needed
  • Strategic SAP advice on hand at all times
  • Technical issue resolution
  • Trusting relationship enables FM Logistics to be secure that its systems will always be up and running.

“We are confident in our relationship with SOA People and this gives us the assurance and confidence that our SAP system is running smoothly.”

Oliver Mazerand, Project Manager for Financial and IT Systems, FM Logistic

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