Flexible support and cultural alignment ensure SAP longevity at UMICORE

Umicore works with SOA People to provide functional and technical capabilities that support Umicore’s SAP systems. SOA People focuses on optimising a range of key areas including the SAP and Database upgrades, coordination of technical migrations and support for functional projects and new developments (e.g. assuring that the performance of SAP systems remains assured even with the planned evolutions). SOA People is also the first contact for Umicore when technical issues occur in their SAP landscape.

About

Umicore is a global materials technology and recycling group, with more than 10,000 employees and a turnover of €10.4 billion. With a major focus on sustainability Umicore’s products and services are making a difference to cleaner air with its automotive catalysts, and vehicle electrification with its rechargeable battery cathode materials.

Challenges

Umicore needed a technology partner who would not only fill these gaps but could effectively cross the boundary with functional application management and development to ensure end-to-end support for the Umicore SAP landscape.

Benefits

  • Optimised SAP system
  • Affordable flexibility
  • Expertise on hand
  • Cultural fit

“Culturally we are a good fit. SOA People on-site act as part of the team; they know the issues we face and working collaboratively to find the right solutions.”

Ingrid Van Rompuy, Head of Infrastructure Management – Managed & Collaboration Services

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