3P had been using SAP for a number of years to support their business operations globally. The organisation had existing SAP systems in place, but wanted to improve the way it maintained its SAP servers and the security around its data to better address its business needs.
The annual costs of SAP maintenance was an increasing issue and questions were being raised about the value they were currently getting. The incumbent service provider contract was coming to an end and 3P wanted to find a new SAP maintenance provider who could help them better manage costs and improve SAP data processing performance and security, and at the same time ensuring transparency of service to its 110 users.