Proactive Dispute Management in SAP

Reduce administrative workloads and improve customer satisfaction by effectively handling customer disputes, including rule-based automation and centralised documentation of all measures taken.
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Our Dispute Management platform

Dispute Management within Ready4 Credit Management allows you to manage and settle customer disputes quickly and fairly. Fully integrated with SAP, get a 360° overview of your customers to easily track unpaid invoices internally and settle dispute cases.

  • Effective administration of disputed invoices in a central SAP file accessible for authorised SAP users.
  • Improve communication with all company departments involved during the clarification process.
  • Quick dispute resolution and better handling for customer complaints leads to improved customer service.
  • Detailed reporting to monitor resolution times and top reasons for disputes.
  • Improve overall customer satisfaction due to accurate data.
Better relationships with your customers

Dispute Management allows you to understand your customers better, ensuring all dispute cases are accurate and carried out in a fair way. It ensures that all the relevant staff and departments are kept up to date with the latest information to help solve any issues. You can then use a more structured and solution-oriented customer approach to increase customer satisfaction.

Reduce your DSO

Automating your dispute management processes will help reduce your DSO and secure your cash flow and working capital to manage business risk around dispute resolution. Cutting edge technology and better user experience via the latest Fiori apps gives you all the digitised dispute management components you need to automate your tasks to improve your DSO.

Capabilities

Every software component of our digital platform focuses on specific processes related to best practices on credit management, to support you at every stage. Ready4 Credit Management is designed for all industries and can be easily implemented within a short-time frame. Discover below what Ready4 Credit Management covers.

Ready4 Credit Management’s software

Ready4 Credit Management’s software has been designed specifically to help you manage your dispute management. It allows you to gain rapid clearance, centralise effort and reduce workloads to proactively anticipate payment risks.

  • Rapid and efficient reaction times to overdue amounts with faster clearance.
  • Reduction of dispute management queries for cash flow and working capital improvement.
  • Lower operational costs with customer status information proved in real-time.

Q&A

How can companies decrease overdues and DSO?

From a business process point of view, companies can establish payment policies with shorter payment terms and reward early payments with discounts. When an invoice is due – or even a few days before it is due – credit controllers or key account managers should get in touch with the customer with the right information and approach to assure the payment.

The component Dispute Management from R4CM is seamlessly integrated into the accounting posting, easing the process of contacting customers using the right information and approach.

How can companies increase customer satisfaction during a dispute process?

Quality communication and reacting prompty is the key to increased customer satisfaction. It is therefore crucial to have the necessary information at the right time, in order to approach the customer in the correct way. With the component Dispute Management, every clerk gains access to smart worklists that prioritise the main cases to work on and offers all necessary information such as invoices in dispute, payments made so far, customer’s credit scoring and payment behaviour to interact with the customer properly.

Resources

Save time on credit risk assessments with process automation and gain access to real-time information.

It is becoming more & more important for companies to be able to do faster and more accurate credit assessments.​ By automating your manual credit risk actions you will improve efficiency, minimise errors as well as save time & operational costs

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