Proactive Dispute Management in SAP

Reduce administrative workloads and improve customer satisfaction by effectively handling customer disputes, including rule-based automation and centralised documentation of all measures taken.

Our Dispute Management solution

Dispute Management within Ready4 Credit Management allows you to manage and settle customer disputes quickly and fairly. Fully integrated with SAP, get a 360° overview of your customers to easily track unpaid invoices internally and settle dispute cases.

Effective administration of disputed invoices in a central SAP file accessible for authorised SAP users.
Improve communication with all company departments involved during the clarification process.
Quick dispute resolution and better handling for customer complaints leads to improved customer service.
Detailed reporting to monitor resolution times and top reasons for disputes.
Improve overall customer satisfaction due to accurate data.

Better relationships with your customers

Dispute Management allows you to understand your customers better, ensuring all dispute cases are accurate and carried out in a fair way. It ensures that all the relevant staff and departments are kept up to date with the latest information to help solve any issues. You can then use a more structured and solution-oriented customer approach to increase customer satisfaction.

Improve quality and service by identifying top reasons for disputes.

Rule engine for automated generation of disputes and clerk assignments

Ability to order and receive specific information through the same seamless interface

Reduce your DSO

Automating your dispute management processes will help reduce your DSO and secure your cash flow and working capital to manage business risk around dispute resolution. Cutting edge technology and better user experience via the latest Fiori apps gives you all the digitised dispute management components you need to automate your tasks to improve your DSO.

Identify overdues, partly paid items, price differences and creation of dispute cases.

Get automatic updates of incoming payments, amounts credited and write-offs in each dispute.

Standardisation or processes across the business with deadline monitoring and reporting.

Capabilities

Every software component of our digital platform focuses on specific processes related to best practices on credit management, to support you at every stage. Dispute Management is designed for all industries and can be easily implemented within a short-time frame. Discover below what Dispute Management covers.

Ready4 Dispute Management’s solution has been designed specifically to help you manage your dispute management. It allows you to gain rapid clearance, centralise effort and reduce workloads to proactively anticipate payment risks.

Rapid and efficient reaction times to overdue amounts with faster clearance.
Reduction of dispute management queries for cash flow and working capital improvement.
Lower operational costs with customer status information proved in real-time.

FAQ

How can companies decrease overdues and DSO?

From a business process point of view, companies can establish payment policies with shorter payment terms and reward early payments with discounts. When an invoice is due – or even a few days before it is due – credit controllers or key account managers should get in touch with the customer with the right information and approach to assure the payment.

The component Dispute Management from R4CM is seamlessly integrated into the accounting posting, easing the process of contacting customers using the right information and approach.

How can companies increase customer satisfaction during a dispute process?

Quality communication and reacting prompty is the key to increased customer satisfaction. It is therefore crucial to have the necessary information at the right time, in order to approach the customer in the correct way. With the component Dispute Management, every clerk gains access to smart worklists that prioritise the main cases to work on and offers all necessary information such as invoices in dispute, payments made so far, customer’s credit scoring and payment behaviour to interact with the customer properly.

Customer Stories

SAP - Credit Management Platform

Technical Wholesale

Meier Tobler

Managing customer credit risk using SAP credit ratings tool

Meier Tobler selects Ready4 Credit Management from SOA People to provide instant access to up-to-date solvency and payment behaviour information from leading credit agency Creditreform to help manage customer

SAP - Credit Management Platform

Technical Wholesale

Van Marcke

Credit management tools provide dispute efficiency

SOA People’s Credit Management Suite was chosen to provide vital data needed to help with its dispute management and shorten the DSO to improve cash flow

SAP - Credit Management Platform

Chemicals

Hüttenes Albertus

Early credit risk identified with SAP Credit Management tools

It was important for HA to identify credit risk early to limit bad debts. Credit Insurance, Risk Management and Credit Reports modules from the SOA People Credit Management Suite gave access to reliable data and instant reporting.

SAP - Credit Management Platform

High Tech

Panasonic

Ready4 Factoring Management helps improve working capital

Panasonic dealt with high volumes of invoices and its current system was mainly manual. Its Finance Team selected the credit management solution Ready4 Factoring Management to ...

Resources

Save time on credit risk assessments with process automation and gain access to real-time information.

It is becoming more & more important for companies to be able to do faster and more accurate credit assessments. By automating your manual credit risk actions you will improve efficiency, minimise errors as well as save time & operational costs