A Complete ERP Solution for Maintenance Services

Get complete control of your or your customer’s equipment fleet, its status and availability. Our Ready4 Maintenance solution enables full integration of all your service activities with all lines of your business, helping to optimise and align resource usage, both human and material.

BIA Group

Planners optimise resource management

HELI

Heli implemented SAP S/4HANA to help plan and organise rental, sales and service.

Solution

Benefits

Capabilities

Solution

Ready4 Maintenance is designed to help you optimally manage the entire lifecycle of your maintenance services business. It assists with the planning and resourcing of your maintenance activities and day-to-day decision making, ensuring you can run your customer installed base efficiently and effectively.

Link your customer relationships, technical teams and activities from the contract and installation through to intervention and SLAs. Our Ready4 Life sciences solution prioritises scheduling and intervention times and gives you 100% visibility of the profitability of your service levels.

Our dedicated pre-configured solutions and add-ons are certified by SAP, the leading vendor in the Services and Maintenance sector, and are fine-tuned to meet the needs of your maintenance and service business.

360 management or your maintenance and intervention contract
Perfect visibility of the client file and the installed base
Integrated solution based on the leading SAP publisher and its innovative technologies or centralised, reliable and real-time data management
Digital platform included to develop new business models and applications that simplify your service
Manage integrated resource planning from a simple, user-friendly application
Mobile processes execution for field agents

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Benefits

End to End Technical and Commercial Management

Integrate your technical and commercial management activities so you have complete visibility of your client files. Our tools can assist with service contracts from your customer base in and managing instructions and spare part lists effectively to ensure a high level of customer service.

Complete control of inventory

We can help with inventory management including repairs, equipment returns and rental to ensure you are able to responds quickly and effectively to your customer needs.

Optimising your resources

Manage your resource planning using a simple, fully integrated application to organise optimum work schedules and availability, skills management as well as the management of equipment, tools, and spare parts.

Mobilising your processes

Interact directly with your services agents thanks to the mobile applications. Manage your daily activities offline or online to ensure work is completed on time, wherever you are and harmonise article referencing to check all materials that are referenced are in your contracts.

Managing your costs margins

With 360 Degree management of your maintenance and intervention controls as well as analytics that help with budget planning and loan calculation, cost margins can be effectively controlled.

Capabilities

Installed base definition

Complete equipment master management
Maintenance of individual data for each piece of equipment
Perform maintenance and service activities on the equipment on a regular basis, either planned or unplanned, with a history of what has been done
Link between the sub-equipment and functional location

Contracts management

Decrease the complexity of contract creation
Reduce the risk of data entry errors
Optimise information exchanges between entities
Harmonise article referencing
Speak business language to users
Make choices without knowing the SAP technique

Warranties management

Warranties are an integral part of onboarding new customers and equipment. We make it easy for you to handle and verify equipment warranties and assign warranty contracts to maintenance and service plans.

Verification of equipment warranties
Assignment of contracts to maintenance plans and equipment
Automated decision on whether activity related billing should be triggered or not.

Repair process

Warranty Verification and Assignment of Contract to Notification

Verification of equipment warranty
Assignment of a service product in the notification

Performing the service through a service order

Clear organisation of deliveries and responsibilities
Centralised control of service costs

Management of returns

Tracing defective components
Invoicing of the component value with a credit note

Record management

Linking of customer documents, technical documents
SAP documents/objects and transactions.
Provides an overview of global actions

Resource planning

Our Add-on Ready4 Advanced Scheduling simplifies your operational maintenance planning and field service scheduling in SAP. It helps you to prioritise your operations and supports work scheduling, human resource planning and tooling. Its drag and drop functionality together an easy-to-use graphical user interface and dashboards give you a centralised view for all your operational maintenance planners.

Streamline your maintenance operations, whether executing service tasks or planning a shutdown
Optimise your work force, machinery and material resources
Keep your assets in good working condition
Manage resources with the agility and flexibility to meet market requirements and improve customer satisfaction

Mobility

Access to equipment location, repair history, service order details and required materials
Record field measurements aimed at reducing unscheduled downtime and its impact on production

Create field notifications, which are sent to the approval workflow in SAP for quick troubleshooting
Automate various types of field checks such as corrosion, valves, tank gauges and compressor
Compliance with regulatory constraints
Mobile-enabled spare parts record management by field technician, ensuring they have the right part at the right time
Automated time recording procedure synchronised with the ERP: the technician records his work time on a service order and the time not worked

No more double data entry and waste of time: the technician records in the field the work done, the parts used, the failure codes…

Spare parts management

Order parts on time with enhanced inventory tracking
Track spare parts stock in technician vans or in your warehouse using mobile applications
Management of the following tasks:
Management of material stocks in quantity and value,
Planning, recording and documenting all stock movements,
Execution of the physical inventory

Dedicating reporting: customer, contract, equipment

Multi-dimensional analysis according to your business axes (customers, type of service, regions)

Track and follow:

Wrench Time
MTBF
OEE
Cost of maintenance downtimes
Number of interventions to solve a problem
Measurement of the contracted service level
Profitability of the contract, project and intervention
Number of interventions under warranty
Level of resources allocated
Number of claims
Available stock
Number of credit notes

Other support processes

The following support processes are also part of our solution:

Finance and control
Human resources
Purchasing
Inventory management

A Complete ERP Solution for Maintenance Services

BIA Group

HELI

Solution

Benefits

End to End Technical and Commercial Management

Complete control of inventory

Optimising your resources

Mobilising your processes

Managing your costs margins

Capabilities

Installed base definition

Contracts management

Warranties management

Repair process

Resource planning

Mobility

Spare parts management

Dedicating reporting: customer, contract, equipment

Other support processes

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