Maintenance Services is designed to help you optimally manage the entire lifecycle of your maintenance services business. It assists with the planning and resourcing of your maintenance activities and day-to-day decision making, ensuring you can run your customer installed base efficiently and effectively.
Link your customer relationships, technical teams and activities from the contract and installation through to intervention and SLAs. Our Maintenance Services solution prioritises scheduling and intervention times and gives you 100% visibility of the profitability of your service levels.
Our dedicated pre-configured solutions and add-ons are certified by SAP, the leading vendor in the Services and Maintenance sector, and are fine-tuned to meet the needs of your maintenance and service business.
Integrate your technical and commercial management activities so you have complete visibility of your client files. Our tools can assist with service contracts from your customer base in and managing instructions and spare part lists effectively to ensure a high level of customer service.
We can help with inventory management including repairs, equipment returns and rental to ensure you are able to responds quickly and effectively to your customer needs.
Manage your resource planning using a simple, fully integrated application to organise optimum work schedules and availability, skills management as well as the management of equipment, tools, and spare parts.
Interact directly with your services agents thanks to the mobile applications. Manage your daily activities offline or online to ensure work is completed on time, wherever you are and harmonise article referencing to check all materials that are referenced are in your contracts.
With 360 Degree management of your maintenance and intervention controls as well as analytics that help with budget planning and loan calculation, cost margins can be effectively controlled.
Warranties are an integral part of onboarding new customers and equipment. We make it easy for you to handle and verify equipment warranties and assign warranty contracts to maintenance and service plans.
Warranty Verification and Assignment of Contract to Notification
Performing the service through a service order
Management of returns
Our Add-on Ready4 Advanced Scheduling simplifies your operational maintenance planning and field service scheduling in SAP. It helps you to prioritise your operations and supports work scheduling, human resource planning and tooling. Its drag and drop functionality together an easy-to-use graphical user interface and dashboards give you a centralised view for all your operational maintenance planners.
Multi-dimensional analysis according to your business axes (customers, type of service, regions)
Track and follow:
The following support processes are also part of our solution: