SITel wanted to give the population of Fribourg access to new digital technologies to meet the demand for services such as building permits, e-voting and access to electronic patient records. The cornerstone of its digital strategy was the transformation of the public services organisation’s SAP platforms, which would standardise technology, reduce the amount of software it used and enable a move to SAP S/4HANA. Its existing SAP ECC6 system had complex configuration, many custom codes and was reaching end-of-life.
Migrating to SAP S/4HANA would extend the capability of its ERP and provide the necessary agility to integrate the latest innovations. But to do this the organisation needed to define and demonstrate these reasons to business users in order to obtain their support and the necessary resources.
“To ensure maximum control of this migration, SITel wanted to involve the lines of business and provide them with factual data on the value and expected benefits that the new version of SAP would bring them”, says Patrick Ebel, Head of Applications Section of SITel - State of Fribourg - Switzerland.