Performer optimises and harmonises CC Energie’s business processes

CC Energie deployed Performer to help drive the business value of its IT systems and to get recommendations for areas of improvement.  The firm also wanted to optimise SAP S/4HANA migration by using new features including Fiori and Machine Learning to enhance productivity and secure the firm’s digital transformation.

About

CC Energie is the trusted partner of The BKW Group and Groupe AG, energy distributors in Switzerland.  It employs 150 people and specialises in customer contact management, including billing and IT solutions for energy, district heating and public charging networks for electric cars.  With 660,000 energy meters and 500,000 active customers, CC Energie is recognised as the largest Swiss service platform in the energy sector.

Challenges

CC Energie wanted to rapidly benchmark and ensure optimal performance of its customer relationship management process and its Meter2Cash billing from data validation through to receipt of payment. They required a solution to identify key improvement areas for performance and reliability and help them to adapt to market changes.

Benefits

  • Achieved rapid gains in its ability to respond to market demands and changes within the Utilities Sector.
  • Implementation was quick and identified key enhancement opportunities with associated gains.
  • Allowed real-time monitoring of deployment of recommendations and the savings made.
  • The wealth of KPIs and benchmarking data made it a key business accelerator.
  • Identified key improvement areas for performance and reliability.

“This platform quickly delivers very relevant quick wins without too much complexity. Performer also enables real-time monitoring of deployment of recommendations and the savings made.”  Nicholas Thévoz, CEO, CC Energie

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