Maintenance and Service

BIA Live Testimonial - KVD Service Congress - digital 2020


Learn how an integrated SAP planning tool enables BIA planners to optimize resource management.

In this 45-minute webinar, learn how SOA People Ready4 Advanced Scheduling, its powerful graphical planning resource tool, and SAP Work Manager implemented at BIA Group. 

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05th November 2020

How best practices combined with the right tools can take your performance to the next level!

  • The BIA Group is a leader in Belgium in the sale and maintenance of machinery for mining, civil engineering, recycling, handling and energy
  • BIA has around 600 technicians working on the service, repair and maintenance of its engineering equipment.
  • But the planning tool was not integrated with the company’s SAP ERP and had caused delays and additional administrative tasks for planners to manage the workload.

How do you get the right person with the right tool at the right time and the right spare part in the right place?​

Frederik Verstraeten - Business Process Manager at BIA Group will share with you the innovative project that BIA has set up, adopting and using a powerful graphical planning resource tool added to SAP Work Manager which integrates perfectly with the SAP ERP of the company.​

The main Goals:

  • Get 360 degree visibility of all information related to BIA planning activities.​
  • Have working schedules synchronised directly on SAP with other associated software.
  • Use a powerful dashboard for planners that will support the day-to-day workload activities of technicians.​
  • Optimise resources and increase productivity across the business.​

"It’s really important that we can keep track of the workload of our technicians, in order that we minimise downtime and save costs"

- Frederik Verstraeten

Meet Mr. Verstraeten "digitally" on November 5th 2020 to learn more about this successful and innovative project and get the most out of your SAP ERP system

Register now

About the KVD Congress:

The KVD Service Congress and accompanying trade fair is THE meeting place for decision-makers in the service sector. New situations require new measures: This year, the Service Congress celebrates its first digital edition: Under the aspect of the dynamic developments around the SARS-CoV-2 pandemic, an implementation in the usual form in Munich would not meet the demands of all participants. With the KVD Service Congress - digital 2020, the Service Association KVD e. V. has created an alternative, exciting format.

Watch the replay

Ihre Redner


Frederik Verstraeten


Business Process Manager at the BIA Group. Manages business process improvements, SAP rollout or major SAP projects for all units of the BIA Group (innovations, maintenance solutions, planning, service management for field service activities, etc.)

Daniel Neff

Daniel Neff

SOA People AG

Cloud and Innovation Manager for SOA People.+15 years of experience in IT business development and digital transformation. Expert in SAP cloud solutions, from SAP SuccessFactors to SAP C/4HANA and SAP S/4HANA Cloud.

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