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AS Watson stabilises its SAP Business Objects environments 24/7

SOA People helps AS Watson optimise its SAP Business Objects to provide smoother operations and logistics processes, with the new system now being continuously monitored by SOA People’s Ready to Support Team.
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AS Watson turned to SOA People to improve and stabilise its complex SAP Business Objects environment. These activities required very specific SAP expertise. As the firm was familiar with the credibility of SOA People in this area, it was confident the team had the skills and capability to both improve and further leverage the power of its SAP Business Objects platform.

The Challenge

AS Watson deploys SAP Business Objects for helping manage its operations and logistics side of the business and as a business intelligence platform for reporting and analytics. However, it was experiencing an increasing number of business-critical issues within the SAP Business Objects environment. These technical and functional issues were preventing the operational and logistical departments from running smoothly and putting the IT department under immense pressure to find resolutions quickly.

Marten van der Bijl, Head of Central Systems and ETL/BI for Group IT Europe at AS Watson explains, “With over a thousand stores in the Netherlands alone, and users across Europe, our SAP Business Objects environment was not running at the level of quality and production that we needed for our operations.”


  • AS Watson gets trusted technical and on-site support for SAP Analytics with a technical application management and monitoring service, that provides change request handling, technical incidents and automated alerts, administration and planned 24x7 (currently out of business hours) support and monitoring.
  • With a more stable and reliable SAP Analytics environment AS Watson ensures that its logistics process is handled in a smoother way
  • Responsibility for technical glitches in the landscape now lies with SOA People’s support team leaving AS Watson to carry out business-as-usual activities
Marten concludes, “We want to move to a full 24/7 complex pro-active monitoring of our SAP Business Objects environment which will be able to recognise when a problem or issue occurs or when thresholds are reached. We are currently working with SOA People collaboratively to achieve this, by adding one of the first Business Objects environments into the Solution Manager suite.”