Energy & Utilities - Support

Cost Effective SAP technical support for ENGIE Ineo

SOA People provides support services for ENGIE Ineo that is shared across four business entities. It is responsible for SAP technical issues, guaranteeing the availability, stability and performance of the SAP landscape.
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ENGIE Ineo is part of leading worldwide energy provider the ENGIE group and is a solutions integrator in electrical engineering, operating in both the public and private sector. Across a network of 300 agencies in France and multiple international markets, ENGIE Ineo has some 15,000 experts and employees that anticipate tomorrow’s consumption habits to mobilise energy in a more closely-connected world.

Benefits

  • The expert SAP support and training provided by SOA People enhances user satisfactionby ensuring that staff can maximise their use of the SAP systems
  • ENGIE Ineo makes efficiency gains by receiving high levels of responsiveness to SAP support requests and incidents
  • Enhanced levels of expert SAP knowledge ensure ENGIE Ineo optimises its SAP landscape and stays on top of the latest innovations and developments
  • Costs are managed and budgets kept under control by using a blend of senior consultants together with junior consultants that have progressed through SOA People’s SAP Academy.

The Challenge

ENGIE Ineo is a very large organisation with an equally large SAP landscape. It needed to ensure its SAP systems were running efficiently and to give its users the best SAP-certified support to enable them to do their jobs properly. The organisation also wanted to ensure that costs were kept to a minimum and that the support they received would be cost effective.

“SOA People is proactive in its SAP support and takes care of our users. The consultants are professional and when they arrive at our organisation, they are already trained and up to speed on our needs. The SOA People consultants also integrate well with our IT teams, communicating with them and working hard to resolve issues.” Thomas Ployart, CIO, ENGIE Ineo