Technical Wholesale - Support

High level technical support for complex set of SAP systems

FM logistics lacked an SAP Business Administrator and needed proficient management of its SAP environment. Choosing SOA People and its Ready to Support service gave stability and technical issue resolution across the company.
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An international logistics organisation, FM Logistic is an expert in the consumer goods, distribution, perfume/ beauty, industry and health markets. FM Logistic is present in 14 countries with over 26,000 members of staff.

Benefits

  • Fast access to SAP technical skills and resource when it’s needed
  • Strategic SAP advice on hand at all times
  • Technical issue resolution
  • Trusting relationship enables FM Logistics to be secure that its systems will always be up and running.

The Challenge

When FM Logistic found itself without an SAP Basis administrator, virtually overnight the firm had lost the knowledge and technical capability to support this business-critical service for its SAP environment. Without a suitable internal resource that could maintain the integrity of such a complex system, FM Logistic needed to act fast to ensure that the configuration and development objects of its SAP environment would be managed proficiently and to safeguard continuity of service

“We are confident in our relationship with SOA People and this gives us the assurance and confidence that our SAP system is running smoothly.” Oliver Mazerand, Project Manager for Financial and IT Systems, FM Logistic