Geodis benefits from optimised SAP technical support
SOA People provides trusted technical application management and monitoring solutions, response to technical incidents and alerts, change request handling, and 24/7 technical support. It also provides on-site support delivered by one of its local SAP technical consultants on a weekly basis. Specialists SAP functional support is also used for projects and change management activities on an ad hoc basis.
Geodis is a leading global supply chain and logistics company, with a direct presence in 67 countries and a global network in 120 countries. It operates across five main lines of business: supply chain optimisation, freight forwarding, contract logistics, distribution & express and road transport.
Expanding its growth in e-commerce, Geodis will open a new warehouse in Oberhausen, Germany, this summer, hiring some 500 employees for its extensive warehousing and order picking operations at the new plant.
With this new opening, Geodis is continuing to grow its e-commerce strategy and has significantly expanded its contract logistics business on a national and international level with well-known companies in this sector.
Geodis has a large IT team running its extensive SAP system and had previously engaged the services of a third-party supplier to handle the technical side of the system. However, this had not worked out for several reasons and the firm then turned to SOA People, as well-known SAP experts in the Netherlands, to provide 24/7 technical support on its SAP system.
Geodis has since been a SOA People customer for over 10 years. With hardware and functional support maintained inhouse, SOA People is responsible for all SAP Basis support to keep the system running, ensuring availability, stability and performance of the overall SAP landscape.
“Our SAP partner gives us the confidence that the levels of service, technical competence and capability that it provides to us ensures our SAP system is always up and running, allowing us to focus on our logistics business.”
Simon Poot, Regional Chief Technology Officer, Geodis