Midocean, leading wholesaler, chooses SOA People for SAP support

SOA People’s ongoing partnership with midocean works by assigning an agreed number of hours per month which are allocated to projects and support as and where they are required. Quality is maintained and monitored via a Service Level Agreement and a key account manager.

But to benefit from such a mutually successful partnership takes time and effort, according to Hans. “The relationship has grown over time and SOA People has gained a detailed knowledge about our business processes and the specifics of our SAP implementation.”

About

Midocean is one of Europe’s leading wholesalers and decorators in the promotional products, textile, business gift and customised gifts market. With more than 10,000 distributors worldwide midocean ships personalised gifts and promotional items direct to its customers within 48 hours.

Challenges

To optimise its business processes and support the growth of its European wide business to become one of the leading wholesalers in personalised promotional products, midocean implemented SAP some 15 years ago.

Midocean uses SAP in almost every area of its business, from warehouse management, supply chain management, to finance and management information, as well as for specific projects such as web developments. Deploying a wide range of SAP systems and applications, midocean engaged the services of SAP specialist SOA People to help support the complex SAP landscape and ensure its systems would keep pace with its growth and secure business advantage.

Benefits

  • Midocean benefits immensely from SOA People’s services and proven ability to support and deliver on a wide variety of SAP projects across the organisation, ensuring the latest technology is effectively deployed
  • Business continuity is assured as SAP expertise is on hand and available when required
  • Midocean can manage costs easily by scaling up or down as required for specific SAP projects.

“Our enduring relationship with SOA People helps ensure SAP is continuously aligned with our business goals and gives us the confidence that the people who work on our projects are able to do what we need them to. It’s a real testament to the long-standing relationship that benefits both organisations.”

Hans Kramer, IT Director at midocean

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