Services Services
Energy & Utilities - Support

SWDE gains enhanced productivity and workforce efficiency

SWDE selects SAP Work Manager with SOA People to empower its services and maintenance crews to work more productively and autonomously. Technicians can now work on their mobile devices which sync directly to the SAP system.
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With registered offices in Verviers, Société Wallonne Des Eaux (SWDE) is a public services organisation that is the main supplier of drinking water in Wallonia, Belgium.

The Challenge

SWDE has a large team of technicians that are field based and needed a solution that would enable the company to provide them with guided work flows and the ability to carry out timely processing of work orders and notifications, both online and offline.


  • Improved work order management
  • Offline and online access to maintenance management
  • Reduction of paper-based processes
  • Faster access to information
  • Enhanced productivity and efficiency of work force
“We have a good working relationship with SOA People. The consultants are very professional and experienced in SAP solutions and well qualified to provide the best fit for SWDE.” Gaëtan Jacques, Project Manager, SWDE