Driving rapid and effective customer communication for overdue accounts with Ready4 Dispute Management
Promocean improves cash collection and dunning processes with Ready4 Dispute Management
Brand-supporting products specialist Promocean has selected SOA People to help increase efficiencies in its cash collection and dunning process. Part of the Ready4 Credit Management Suite of SAP integrated modules, Dispute Management will integrate seamlessly into Promocean’s existing SAP ECC landscape without the need for external applications.
Working with clients like Heineken, Diageo, Jägermeister, Albert Heijn and ING to create brand supporting materials from order to delivery, Promocean’s management and fulfilment services teams are run out of its European central hub based in Den Bosch in The Netherlands.
With the benefit of centralised data and an intuitive modern designed cockpit, Promocean will be able to provide an enhanced customer experience for overdue accounts, resulting in better communication and faster response times. The Dispute Management application will also have a positive impact on the firm’s financial results, optimising the debt collection process and managing business risk around dispute resolution.
Alexander Prior, MD SOA People in the Netherlands says, “Ready4 Credit Management for SAP helps our clients to optimise their credit management processes and support their growth. We’re looking forward to working with Promocean to successfully transform their cash collection and dunning processes, providing a more modern and efficient user and customer experience.”
Martijn Theloosen, Financial Controller at Promocean highlights: “One of the key reasons we selected this Ready4 Credit Management was its SAP integration capabilities that work seamlessly with the organisation’s existing ERP. Having the right SAP resource tools will enable us to manage our cash collection management processes rapidly and effectively”