At any one time, BIA has around 600 technicians working on the service, repair and maintenance for its mining and civil engineering equipment in Belgium, The Netherlands and across subsidiaries.
This involves a lot of daily co-ordination for the planners, including when and where a technician is required to be, what tools and spare parts they will need, as well as managing all the associated costs.
BIA’s existing scheduling tool was not integrated into the company’s SAP ERP and had been causing delays and additional admin for the planners to be able to manage the workload.