Smaller organizations cannot afford an effective internal technical team that can handle SAP and as such need a trusted advisor for future improvements and process innovation.
SAP support requires more and more technical skills. In addition, you need to consider:
- New technologies (e.g. HANA, Fiori)
- New products in non-Netweaver technologies (e.g.Hybris, Ariba, …)
- Complex landscapes and migrations
Trusted technical and on-site support
The SAP Technical application Management & Monitoring solution offers SAP Technical Monitoring, technical Incident and alert handling, small change request handling, SAP administration and 24×7 support and monitoring.
Our dedicated SAP technical support centre in Nieuwegein – based on SAP Solution Manager tools and processes – is complimented with on-site support delivered by local SAP technical consultants as required.
Organisations using the SAP Technical application Management/Monitoring solution benefit from:
- Migration support towards innovative technologies
- Synergy between BC and functional support
- Process and industrialization in Technical SAP management
- Monitoring, 24/7 stand-by, high level of responsiveness, variable capacity
- Senior local (language) consultants in the front-end (customer facing)
- SOA People’s close collaboration with functional support
Certified support at the most cost effective price
SAP Technical Service Centre at critical mass:
- SOA People has a SAP certified Service Desk
- Dedicated SAP Technical Service Centre in Nieuwegein
- SAP solution Manager, tools and processes
- Critical mass
- We make use of an optimal resource mix
- Highly qualified technical SAP consultants
- Many years of (SAP) expertise