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High Tech - Human Experience Management

SAP SuccessFactors transforms learning for travel tech firm

SOA People helped Amadeus design and roll out of a new training management system globally. Implementing SAP SuccessFactor has provided a simple, user-friendly and powerful solution for management employee and development.
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Amadeus is a leading provider of IT solutions, innovation and technology to the global travel and tourism industry. Over 80% of air bookings made by travel agencies through the Amadeus system globally came from carriers using Amadeus. Amadeus is the preferred technology provider and partner of some of the world’s leading companies, including British Airways, Qantas, AMEX, IBM, Siemens and Lufthansa.

The Challenge

Amadeus wanted to standardise its training management, eLearning and HR processes for its 15,000 employees based around the world. Its aim was to achieve standardised employee learning processes through a network of country-based and regional HR administrators that would be co-ordinated by corporate HR. Until recently training processes were non-standardised, with out of date materials loaded onto different learning management systems in different countries. Amadeus needed to improve the synergy and visibility between the multiple teams so that they could more easily support the large number of employees and managers.


  • Ability to allocate and plan annual training budgets
  • Single view of training
  • Increased employee engagement
  • Ease of reporting
“SOA People’s expert consultants assisted us throughout the design and deployment of the SAP SuccessFactors Learning Management solution. They have vast SAP experience and have provided us with technical expertise and support during our HR transformation journey.” Marta Olmos, Project Manager at Amadeus