Global travel tech firm Amadeus transforms learning with SAP SuccessFactors

SOA People worked together with their client to define flexible but standardised processes implemented in SAP Success Factors Learning Management. After a short test phase, the module was swiftly rolled out. Within five months of going live, the group had recorded more than 15,000 training bookings.

“We wanted managers and employees to access as much content as possible from the outset to facilitate their engagement,” says Olmos.


Amadeus is a leading provider of IT solutions, innovation and technology to the global travel and tourism industry. Over 80% of air bookings made by travel agencies through the Amadeus system globally came from carriers using Amadeus. Amadeus is the preferred technology provider and partner of some of the world’s leading companies, including British Airways, Qantas, AMEX, IBM, Siemens and Lufthansa.


Amadeus wanted to standardise its training management, eLearning and HR processes for its 15,000 employees based around the world. Its aim was to achieve standardised employee learning processes through a network of country-based and regional HR administrators that would be co-ordinated by corporate HR. Until recently training processes were non-standardised, with out of date materials loaded onto different learning management systems in different countries. Amadeus needed to improve the synergy and visibility between the multiple teams so that they could more easily support the large number of employees and managers.


  • Ability to allocate and plan annual training budgets
  • Single view of training
  • Increased employee engagement
  • Ease of reporting

“SOA People’s expert consultants assisted us throughout the design and deployment of the SAP SuccessFactors Learning Management solution. They have vast SAP experience and have provided us with technical expertise and support during our HR transformation journey.”

Marta Olmos, Project Manager at Amadeus

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