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      Technical Wholesale - Support

      Application management support stabilises SAP environment

      SOA People delivers an application support management service to help stabilise and oversee Betafence’s SAP system. A dedicated support team ensures a continuity of service to users rectifying any technical issues quickly.
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      Betafence is a global market leader of integrated perimeter security systems and solutions. It is one of three brands of Praesidiad that specialises in security, defence and protection of people and assets around the world. With 1400 employees and three production sites Belgium-based Betafence provides critical infrastructure and sensitive sites in the public and industrial sectors as well as in the residential market.
      The Challenge Benefits

      The Challenge

      Betafence’s SAP system had been installed in around 2007 to support the company’s business needs. As a specialised but now largely ‘legacy’ system the firm was experiencing an increasing number of technical issues; and from the outset the system had lacked architectural guidance and configuration.

      With over 400 users in Betafence and additional users in sister brand Guardiar based in USA, the firm was looking for a new SAP support partner that could help it get the most out of the system and reduce costs.

      “We tend to have very time-sensitive system requirements. With our manufacturing plant we need to ensure that once loaded our lorries can proceed without any delays, but sometimes technical issues from the system result in problems gaining access at the gates,” says David

      Bosley – Group Application Manager for Praesidiad Ltd.

      Benefits

      • Betafence ensures costs are kept to a minimum by deploying a flexible outsourced service rather than retaining internal specialist resources
      • The business is ‘ring fenced’ by a professional level of expertise and knowledge of its SAP system
      • Betafence can guarantee continuity of service for its users with technical issues rectified quickly and professionally.
      • The overall IT infrastructure is supported as SOA People oversees other technology suppliers in the data centre.
      “I have very high regard for the SOA People consultants who have gone above and beyond the call of duty to turn around this legacy SAP system, sorting out challenges such as the full range of technical and functional issues and coping with missing information. It was a difficult hand-over so good inter-personal relationships were very important, and we’re now in a much improved situation” David Bosley – Group Application Manager for Praesidiad Ltd