Stabilising Betafence’s SAP environment with application management support
To stabilise the SAP system and to maintain the highest level of service levels, Betafence turned to SOA People. SOA People delivers an application support management service to deal with the full scope of the system and the high levels of customisation, delivering solutions for the difficult issues and modules within the legacy system that are deployed within Betafence.
SOA People provides a dedicated 5-strong team that is well integrated with Betafence staff, delivering both on and off site that focuses on functional support, analysis and communication for its finance and manufacturing aspects. SOA People worked closely with the business in Belgium to understand how the system worked and what was required.
Betafence is a global market leader of integrated perimeter security systems and solutions. It is one of three brands of Praesidiad that specialises in security, defence and protection of people and assets around the world.
With 1400 employees and three production sites Belgium-based Betafence provides critical infrastructure and sensitive sites in the public and industrial sectors as well as in the residential market.
Betafence’s SAP system had been installed in around 2007 to support the company’s business needs. As a specialised but now largely ‘legacy’ system the firm was experiencing an increasing number of technical issues; and from the outset the system had lacked architectural guidance and configuration.
With over 400 users in Betafence and additional users in sister brand Guardiar based in USA, the firm was looking for a new SAP support partner that could help it get the most out of the system and reduce costs.
“We tend to have very time-sensitive system requirements. With our manufacturing plant we need to ensure that once loaded our lorries can proceed without any delays, but sometimes technical issues from the system result in problems gaining access at the gates,” says David
Bosley – Group Application Manager for Praesidiad Ltd.
“I have very high regard for the SOA People consultants who have gone above and beyond the call of duty to turn around this legacy SAP system, sorting out challenges such as the full range of technical and functional issues and coping with missing information. It was a difficult hand-over so good inter-personal relationships were very important, and we’re now in a much improved situation”
David Bosley – Group Application Manager for Praesidiad Ltd