Before TRADEsprint based on SAP ERP was implemented in 2010, Pneuhage had disparate ERP systems among all of its business units and processes. In addition the retail business needed to be on the same ERP system to allow for the processing of card payments during the sales process at each branch so that there were no breaks in the system.
Pneuhage needed a uniform and stable Telecash hardware system that functioned smoothly and was error-free for its approximate 900 users in 160 plants and 10 booking circles in all retail organisations.
“The implementation of the project with SOA People was very successful. The payment processing process between Pneuhage and the customer is now smooth and error-free. All departments involved in the process are working more efficiently. Users on the Telecash devices have become faster, which also leads to customer satisfaction. In the first two months we saved roughly 15 full man days of time at the counter.”