SWDE gains enhanced productivity and work force efficiency with SAP Work Manager

SWDE had chosen SAP Work Manager as the solution that would empower the service and maintenance crews to work more productively and autonomously, by being able to tap into the SAP Work Manager mobile app and synch their devices directly with SWDE’s SAP system.

Following a tender process, SOA People was selected to implement SAP Work Manager. Gaëtan Jacques, Project Manager at SWDE says, “As we weren’t familiar with this solution we needed an experienced SAP professional to guide us through the implementation process, and SOA People gave us confidence by demonstrating previous customer examples they had worked on. They felt like the right fit.”


With registered offices in Verviers, Société Wallonne Des Eaux (SWDE) is a public services organisation that is the main supplier of drinking water in Wallonia, Belgium.


SWDE has a large team of technicians that are field based and needed a solution that would enable the company to provide them with guided work flows and the ability to carry out timely processing of work orders and notifications, both online and offline.


  • Improved work order management
  • Offline and online access to maintenance management
  • Reduction of paper-based processes
  • Faster access to information
  • Enhanced productivity and efficiency of work force

“We have a good working relationship with SOA People. The consultants are very professional and experienced in SAP solutions and well qualified to provide the best fit for SWDE.”

Gaëtan Jacques, Project Manager, SWDE

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