Energy & Utilities - Support

Optimising SAP with Ready to Support services

Yokogawa Europe was looking for a skilled SAP partner to maintain its regional SAP systems in Europe. It chose SOA People’s Ready-to-Support service including 24/7 monitoring and technical incident management.
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Headquartered in the Netherlands, Yokogawa Europe is a leading provider of industrial automation, test and measurement solutions. It combines superior technology with engineering services, project management and maintenance, to deliver field proven operational efficiency, safety, quality and reliability.

Benefits

  • The internal ICT team can focus on business-centric support as they are freed up from SAP-related monitoring and support tasks
  • Yokogawa has access to SAP expertise and a professional approach which delivers peace of mind in ensuring its SAP-related systems are always up and running.

The Challenge

Yokogawa has been deploying an SAP-ECC environment for over 18 years. In early 2017 the entire SAP system was migrated to a global system, which would be hosted and controlled from the head office in Japan. Yokogawa Europe was looking for a skilled SAP partner who could maintain its regional SAP systems in Europe; combination of middleware, Java, manufacturing integration and archive ECC and BI systems. The partner would need to work collaboratively with Yokogawa’s own IT operations team.

We’ve reached the point with SOA People where the trust and reliability are such that we can depend on them. When there is a concern, we know who to contact and that we will receive a direct response. SOA People benefits from a strong partnership with SAP and resolves issues from both a technical and functional perspective”. Pim Huurdeman - Manager of Business Applications and Master Data Management, Yokogawa Europe BV