Customer service is a main priority for BIA to ensure it can provide spare parts and servicing in a fast and efficient way. It therefore needed better communications between field technicians and planners to assist with work order planning and scheduling. It also wanted to have one system that could provide all the business information to give a consolidated view of its finance and sales data.
BIA’s SAP systems have helped support its primary activities around supply chain, delivering and maintaining the machinery it sells to large multinational mining companies. The development of its supply chain management has been made possible with the organisation structure and standardisation that has been delivered in the operations via its SAP systems.. BIA has been provided with the latest SAP functionality, applications and licences as well as server hosting via T-Systems. Ready4 Advanced Scheduling, SAP Business Objects and Movilizer have all been implemented to assist with planning, reporting and faster data collection.