SOA People Managed Service Desk provides assurance for the energy provider Engie

The energy provider was already using SAP BI as a key system to support the analysis of business processes such as financial reporting. Ensuring continuity of system support was paramount and SOA People was chosen to provide a managed SAP Support Service Desk with skilled SAP BI consultant on site.

About

ENGIE Energie Nederland is a major international player in the energy sector and the largest provider of renewable technical services, successfully adapting to the challenges of a decentralised energy world.

Challenges

The company was already using SAP BI as a key system to support the analysis of business processes such as financial reporting. Ensuring continuity of system support was paramount and SOA People was chosen to provide a managed SAP Support Service Desk with skilled SAP BI consultant on site.

Benefits

  • Continuity and consistency of SAP BI support service
  • Flexibility to scale BI support service to meet workload demands
  • Access to skilled, experienced and knowledgeable SAP BW and BI resource
  • Cost-effective service desk model that supports critical business processes

"SOA People’s consultants really know what they are doing and are very responsive. They are easy to work with, and to talk with to discuss the challenges we face. SOA People’s managed SAP BI service is a professional and cost effective solution for ENGIE Energie Nederland.”

Gernald van der Heide, IT Service Delivery Manager at ENGIE Energie Nederland

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