The Group had outgrown its local-based legacy system finding the functionality increasingly limited and not fit for purpose as it strove to expand its after sales customer service experience. At the same time, the organisation was going through a digital transformation to migrate onto an SAP landscape.
As an existing customer of SOA People deploying other SAP-integrated solutions such as Ready4 Credit Management, Van Marcke was taken through a demonstration of Ready4 Asset Management. The company experienced first-hand the platform’s capability and scope of functionality that transforms maintenance and field service operations. Confident that the latest version of this software would meet its needs for after sales customer service set up and ongoing maintenance appointments, Van Marcke selected the R4AM platform from SOA People.
R4AM, with its workflow dashboards, appointment platform and work preparation cockpit, will be fully integrated with SAP Customer service and give Van Marcke a powerful platform to support its maintenance and after sales service operations, and provide transparency and control of its spare parts management. Once fully integrated, the platform will deliver end-to-end workflows and provide a complete operational-focused support to over 50 service technicians, support staff and sub-contractors in their day-to-day workload and responsibilities.